delivery and returns

DELIVERY & PACKAGING
All items are sent via a ‘Special Delivery’ service.  This guarantees your goods arriving safely and promptly. The varying costs are as follows:

 

Bag, Shrug, Scarf, Cape, Shorts               £6.95
Jacket, Gilet, Dress, Trousers £8.95
Coat £11.95

 

N.B. If more than one item is ordered, please allow £10.95 P&P charge.

Please allow 7-14 working days for the goods to arrive. Deliveries are made during working hours and will require a signature.

We offer all our overseas customers a choice between a Standard and Express service. Please contact Customer Services for prices and delivery time.

Phone:               0844 800 3905
Email:                 info@dlux-ltd.co.uk

 

RETURNS AND EXCHANGES
Our products are designed with great care and affection, we hope you feel the same way about them. However, if for any reason you don't, please return them, in the original packaging, within 14 days of dispatch and we will refund or exchange them. dlux Ltd, Redman's House, 98 Albion Drive, London, E8 4LY.  Unfortunately we cannot refund or exchange used or customer damaged items (statutory rights not affected). Just complete and enclose the returns form supplied with your delivery. Please note that we are not responsible for return postage, and sadly, we cannot be responsible for parcels that fail to reach us. Always obtain a certificate of posting as proof of postage.

 
Sizing & Care

SIZING
The following information is to help you select the correct size, but if you are in any doubt about sizing and fit please call 0870 240 3875 and we will be happy to assist.

Size codes:

Size

Size Bust Waist Hips
XS – 8 33” 24.5” 35.5”
S – 10 34” 26 37”
M – 12 35.5” 27.5 38.5”
L – 14 38” 30 41
XL – 16 40” 32” 43”