terms and conditions

HOW TO ORDER

Online:  www.dlux-ltd.co.uk

Phone:             0844 800 3905
                        Monday to Friday 9am to 7pm
                        Saturday 10am to 6pm

CUSTOMER SERVICE
If you have any queries about your order, our products or services or would generally like more information about dlux, please call or contact customer services.

Phone:               0844 800 3905

Email:                 info@dlux-ltd.co.uk

Post:                   Customer Services
                           Dlux ltd, Redmans House, 98 Albion Drive, London E8 4LY

STOCK AVAILABILITY
We cannot guarantee that we have all items in stock permanently. If an item is out of stock, we will advise you of an anticipated delivery date, and forward on if still required

HOW TO PAY

By card: we accept Visa, Mastercard, Switch and Visa Delta payment cards.

We will not charge for your order until the items are dispatched.

By cheque:   

Please make cheques payable to dlux ltd, with your address, cheque
guarantee number, expiry date and issue number (Switch only) on the back.      

DELIVERY & PACKAGING
All items are sent via a ‘Special Delivery’ service.  This guarantees your goods arriving safely and promptly.  The varying costs are as follows:

Gilet, Bag, Shrug, Scarf                     £5.95

Jacket                                                £7.95

Coat                                                   £10.95

N.B. If more than one item is ordered, please allow £10.95 P&P charge.

Please allow 7-14 working days for the goods to arrive.  Deliveries are made during working hours and will require a signature.

We offer all our overseas customers a choice between a Standard and Express service.  Please contact Customer Services for prices and delivery time.

Phone:               0844 800 3905
Email:                 info@dlux-ltd.co.uk

GUARANTEE FOR REAL SHEEPSKIN & SHEARLING
Our garments are made from real sheepskin. It is not always possible to eliminate small imperfections or slight variations in surface colour and texture, not even with the most careful choice of sheepskin tanning.

These unique qualities should not therefore be considered a fault, rather they are an inherent characteristic of real sheepskin. Therefore it cannot be guaranteed, that the leather colours will remain fast no matter how good the tanning process may have been.

To care for your garment, please use a specialist dry cleaning company.

Size codes:

Size Bust Waist Hips
XS – 8 33” 24.5” 35.5”
S – 10 34” 26 37”
M – 12 35.5” 27.5 38.5”
L – 14 38” 30 41
XL – 16 40” 32” 43”



RETURNS AND EXCHANGES
Our products are designed with great care and affection, we hope you feel the same way about them. However, if for any reason you don't, please return them, in the original packaging, within 14 days of dispatch and we will refund or exchange them. dlux Ltd, Redmans House, 98 Albion Drive, London, E8 4LY.  Unfortunately we cannot refund or exchange used or customer damaged items (statutory rights not affected). Just complete and enclose the returns form supplied with your delivery. Please note that we are not responsible for return postage, and sadly, we cannot be responsible for parcels that fail to reach us. Always obtain a certificate of posting as proof of postage.

OUR ETHICAL STANCE
Our sheepskin and Shearling Collections are a by-product of the food industry and originate from within the EEC.

LEGAL
Prices include VAT at the prevailing rate and are valid until 31st December 2012 (subject to changes in VAT). Every reasonable care has been taken to ensure that the reproduction of colours is as accurate as the photographic and production process will allow and that the descriptions are accurate. Slight variation may occur. dlux is the trading name of dlux Ltd, registered in England, company no. 4917689. Our registered office is Tobin Associates, 4th Floor, 63/66 Hatton Garden, London, EC1N 8LE

Sizing & Care

SIZING
The following information is to help you select the correct size, but if you are in any doubt about sizing and fit please call 0870 240 3875 and we will be happy to assist.

Size codes:

Size

Size Bust Waist Hips
XS – 8 33” 24.5” 35.5”
S – 10 34” 26 37”
M – 12 35.5” 27.5 38.5”
L – 14 38” 30 41
XL – 16 40” 32” 43”